At LOVEXVIBE, we stand behind the quality and durability of our products. All LOVEXVIBE electronic devices are covered by a one-year limited warranty from the original purchase date, protecting you against defects in materials and workmanship under normal use.
Warranty Coverage
- Duration: 1 year from the original purchase date.
- Coverage: Manufacturing defects that affect product functionality under normal use.
What is Covered:
- Electronic product defects caused by design or production errors.
- Failure of device components under normal operating conditions.
What is Not Covered:
- Normal wear and tear (e.g., surface scratches, cosmetic fading).
- Damage caused by misuse, drops, water exposure, accidents, or improper storage.
- Altered, dismantled, or repaired products not authorized by LOVEXVIBE.
- Accessories, replacement heads, lubricants, cleaning products, and charging cables.
How to Make a Warranty Claim
- Contact Us: Email support@lovexvibe.com with your order number, product name, and a description of the issue.
- Verification: We may ask for photos or videos of the defect. In some cases, we may ask you to return the product for inspection.
- Resolution: If approved, we will repair or replace the product at no cost. Replacement products continue under the original warranty period.
Shipping & Returns
- Customers are responsible for return shipping costs when sending in defective products.
- LOVEXVIBE will cover the shipping cost of any replacement products sent to you under warranty.
Is the Warranty Transferable?
No. The warranty is only valid for the original purchaser and is non-transferable. Proof of purchase may be required to process a warranty claim.
Health & Safety Disclaimer
Due to the intimate nature of our products, we do not offer satisfaction guarantees. If irritation, pain, or discomfort occurs during use, please discontinue use immediately. Do not use the product on swollen, irritated, or injured areas of the body.
Right to Modify
LOVEXVIBE reserves the right to correct errors, update terms, or revise this policy at any time without prior notice.