Last Updated: 20 February 2025
Welcome to lovexvibe.com (the "Website"), operated by LOVEXVIBE ("we", "us", or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our Website.
We comply with data protection regulations including, but not limited to, the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the California Privacy Rights Act (CPRA).
1. Information We Collect
1.1 When You Purchase from Us
We collect:
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Name
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Email address
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Phone number
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Shipping and billing address
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Payment information
Purpose: To fulfill your order, process payments, provide customer service, and manage returns or warranty claims.
1.2 When You Sign Up for Emails or SMS
We collect:
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Email address and/or phone number
Purpose: To send promotional content, special offers, order notifications, and cart reminders. You may unsubscribe at any time.
1.3 When You Contact Us
We collect:
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Name
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Email
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Your inquiry or feedback
Purpose: To respond to your requests and provide support.
1.4 Automatically Collected Information (Cookies)
We collect:
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IP address
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Browser and device type
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Pages visited and time spent
Purpose: To analyze traffic, improve website performance, and personalize your experience.
Cookie Preferences: You may manage cookies through your browser settings.
2. How We Use Your Data
We use your information to:
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Process orders and payments
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Deliver products and services
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Communicate with you
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Send marketing emails (with your consent)
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Comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. We may share your data with:
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Trusted third-party service providers (e.g., payment processors, shipping partners, email/SMS platforms)
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Legal authorities if required by law
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In case of business mergers or acquisitions
4. International Transfers
We may transfer your data outside your country of residence (e.g., to the United States or the EU). All transfers are done with appropriate safeguards such as Standard Contractual Clauses (SCCs).
5. Data Retention
We retain your personal data only as long as necessary:
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Order and billing data: up to 7 years (for legal/accounting reasons)
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Marketing data: until you unsubscribe
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Customer service messages: 2 years after resolution
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Warranty data: for the duration of the warranty and up to 1 year after
6. Your Rights
Depending on your location, you may have the right to:
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Access your personal data
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Correct inaccurate data
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Request deletion of your data
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Opt out of marketing
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Limit or object to data use
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Withdraw consent at any time
To exercise your rights, please email us at support@lovexvibe.com.
7. Children’s Privacy
Our Website and Services are not intended for individuals under the age of 18.
We do not knowingly collect or solicit personal data from anyone under the age of 18. If you are under 18, please do not use our Services or submit any personal data through our Website.
We encourage parents and legal guardians to monitor their children’s internet activity and to help enforce this Privacy Policy by instructing minors not to provide personal information to us.
If you have reason to believe that a minor under the age of 18 has submitted personal data to LOVEXVIBE, please contact us immediately at support@lovexvibe.com. We will take prompt steps to delete such data from our systems.
8. Third-Party Links
Our site may include links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies separately.
9. Security
We implement appropriate technical and organizational measures to protect your data. Access is restricted to authorized personnel and secure vendors.
10. Updates to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. For material changes, we may notify you by email.
11. Contact Us
For privacy-related questions or to exercise your rights, please contact:
LOVEXVIBE
Email: support@lovexvibe.com